Sky Talk includes standard voice-mail, display of caller names and automatic number withhold in their packages. All these are free of charge. The Sky Voice-mail though gets cancelled if it is not accessed or used actively for a period of 90 days. The days have to be consecutive. Call Sky if this happens and they would be more than happy to restore the service for you.
Paid-for features include Call Waiting, Anonymous Caller Reject, Caller Diversion and Ring Back. There is also a notification through your email if your set talk limit has been breached. This is especially true if you have a household member who uses the phone non-stop. By placing a call spend alert, you make sure you know when your allowance is up. Use the Talk Any time if you’d like to have no limit talk time.
Sky Talk Connection
To request for a connection, determine first which applies to your situation before getting a Sky Talk line connection. If you are a subscriber from other providers with an active phone line, switching to Sky Line Rental is possible. You will usually be able to keep your number. Bear in mind though, that since you are under Line Rental, you are just using the service and may not get all the benefits of a new subscriber. If you do not have a compatible line, getting a new one from Sky is possible.
Your current service provider will determine how long it will take for you to request for a switch and the actual time you will be able to use the service. In most cases, two weeks is all it takes for providers to complete the process. If you are switching from Virgin Media, a technician will be required to conduct a technical visit so your wait time will depend on how quickly the technician can attend to your request. This also applies if you have no working phone line in the area.
If you are still encountering connection issues after the installation, calling the Sky Talk helpline may be required. Contact Sky Customer Service using its available numbers to easily apply.
Things To Remember
Sky accepts payment made by direct debit or credit/debit cards only for monthly payments or a one off payment.
Sky customers can also manage their account online by accessing sky.com/myaccount. Under the My Account section, customers can view statements and their previous bills. They can also adjust their payment details and manage multiple accounts.
Sky (www.Sky.com) provides broadband and home phone services using its own network. Sky covers more than 85% of the UK connectivity users. It isn’t the cheapest provider on the market so they encourage bundling the services with the provider so savings on the cost of taking the services from different providers will be visible.
First launched in 2006, there are now more than 10 million Sky TV customers in the UK. Over four million of these are signed up to Sky Talk.